Privacy Policy

We collect information you provide directly to us, including:

• Name, email address, and phone number when you place an order or contact us
• Shipping and billing address for order fulfillment
• Payment information (processed securely by Stripe — we never store card numbers)
• Custom artwork, logos, or text you submit for engraving or personalization
• Email address when you subscribe to our newsletter
• Messages you send via our contact or consultation forms

We may also collect certain information automatically when you visit our site, such as your IP address, browser type, operating system, and pages visited, through standard web server logs and cookies.

We use the information we collect to:

• Process and fulfill your orders, including calculating and collecting shipping charges
• Send order confirmations, shipping updates, and customer service communications
• Send promotional emails and newsletters (only if you opt in; you may unsubscribe at any time)
• Respond to your inquiries and consultation requests
• Improve our website, products, and services
• Comply with legal obligations

All payment transactions are processed by Stripe, a PCI-compliant third-party payment processor. We do not store, transmit, or have access to your full credit card number. By completing a purchase, you are also subject to Stripe's Privacy Policy.

Shipping rates and delivery estimates are calculated using the UPS API. Your shipping address is shared with UPS solely for the purpose of delivering your order. UPS has its own Privacy Notice.

If you subscribe to our newsletter, your email address is stored with Kit (formerly ConvertKit), our email marketing platform. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us directly. Kit's Privacy Policy applies to data processed through their platform.

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• With service providers who assist in operating our website and fulfilling orders (e.g., Stripe, UPS, Kit)
• When required by law, court order, or governmental authority
• To protect the rights, property, or safety of Alpha Inscriptions, our customers, or others
• In connection with a business transfer, merger, or acquisition (you will be notified of any such change)

Our website may use cookies — small text files stored on your device — to improve your experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings, though some features of our site may not function properly without them.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Order records are typically retained for a minimum of seven years for tax and accounting purposes.

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

Depending on your location, you may have certain rights regarding your personal data, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate data
• The right to request deletion of your data (subject to legal retention requirements)
• The right to opt out of marketing communications at any time

To exercise any of these rights, please contact us at the information below.

We may update this Privacy Policy from time to time. When we do, we will revise the "last updated" date at the top. We encourage you to review this page periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy, please contact us: